§ 93-31. Connections and other grantee services.

A. 

Deposits. For any deposit required by the grantee that earns interest, such interest shall be returned to the subscriber at such time as the deposit is returned.

B. 

Parental control devices. The grantee shall provide to subscribers, as part of its literature, information concerning the availability of a parental control device for use by a subscriber. The parental control device described shall be made available to all subscribers upon request.

C. 

Reconnection. The grantee shall restore service to customers wishing restoration of service provided customer shall first satisfy any previous obligations owed.

D. 

Free disconnection. Subscribers shall have the right to have basic subscriber television service disconnected without charge. A refund of unused service charges shall be paid to the customer within 60 days from the date of termination of service.

E. 

Billing. The grantee shall not require subscribers to pay for service more than one month in advance. All bills shall be itemized by level of service.

F. 

Delinquent accounts. The grantee shall use its best efforts to collect on delinquent subscriber accounts. In all cases, the grantee shall provide the customer with at least 10 working days' written notice prior to disconnection.

G. 

Prohibited activities. In the conduct of its business franchised hereunder, neither the grantee nor its officers, employees or agents shall directly or indirectly sell, lease, repair, install or maintain television sets or receivers or antennas; provided, however, that nothing hereunder shall prohibit grantee, at customers' request from examining or adjusting customers' receiving set to determine whether reception difficulties originate in the set or in the grantee's system.